|
Waitstaff
Restaurant Industry Overview ~ Highlights basic statistics and information regarding the hospitality industry.
Taking pride in Your Hospitality Job ~ Emphasizes the importance and value of the waitstaff role in the community.
Getting Started~ Details an array of helpful guidelines to prepare employees for work both mentally and physically.
Greeting the Guest ~ Presents an assortment of principles to approaching guests, emphasizing a personal touch.
Menu Presentation ~ Focuses on the value of understanding the menu and presenting it appropriately to guests.
Suggestive Selling ~ Combines techniques guaranteed to please guests, enhance their experience, and leave them wanting more.
Taking an Order ~ Covers the systems for effectively taking orders from guests and making sure the right plate gets to the right guest.
Serving the Guest ~ Concentrates on the fundamentals of service to ensure a smooth performance and a distinctive experience.
Timing of Courses ~ Displays the triggers for reading guests and keeping the food flowing like clockwork.
Table Maintenance ~ Features a medley of methods for anticipating guests’ needs and keeping tables neat.
Interpersonal Skills ~ Delivers a list of assumptions about human behaviors along with guidelines for handling conflicts.
Difficult Situations ~ Discusses the challenges of problems at the table and offers helpful solutions.
Teamwork ~ Emphasizes the values and challenges of teamwork combined with the qualities of a good team member.
Increasing Tips ~ Dives into a variety of approaches to more flavorful service, increasing employee satisfaction.
Exceptional Service ~ Rewards employees’ pockets by featuring the characteristics needed to go the extra mile.
|
