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Housekeeping
Importance of Housekeeping ~ Enforces the significance and value of housekeeping.
Getting Started~ Details an array of helpful guidelines to prepare employees for work both mentally and physically.
Guest Relations ~ Covers the essential interpersonal factors between guests and employees, including the basics of encountering guests outside their room, entering rooms, answering special requests, and reacting to guest confrontations.
Department Communication ~ Accents the elements of proper communication between departments in a lodging establishment.
Property Procedures ~ Emphasizes the importance of preventing theft, what to do when guest and employee theft occurs, and the importance of turning in lost and found items.
Cleaning Chemicals ~ Offers details on properly store cleaning chemicals, reading cleaning chemical labels, and diluting and dispensing chemicals.
Cleaning Strategies ~ Reviews basic cleaning strategies for spotless hotel bedrooms and bathrooms.
Front-of-the-House Maintenance ~ Presents different public areas of lodging establishments and cleaning strategies associated with them.
Back-of-the-House Operations ~ Focuses on cleaning assignments in non-public areas and ways of interacting with employees while cleaning.
Problem Solving ~ Features information for identifying misconduct and reacting to emergency situations.
Personal Safety ~ Reviews common situations, occupational hazards, and illnesses associated with working in lodging facilities.
Employee Excellence ~ Stresses the importance of accepting responsibility and how to be a reliable employee.
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