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We would like our training to reflect our specific company goals and values. If I use e-training, will I end up with something too generic?
- Absolutely not. The CourtesyTraining learning system enables you to convert your proprietary content into an online format. In addition, you could also take advantage of courseware developed by CourtesyTraining and add custom elements that give the training your individualized look and feel.
It seems like every time we get a training manual published, we almost immediately have changes we wish we could make. How will e-training solve this problem?
- Because of the digital format of e-training material, changes are easily made. You can easily update and make changes whenever you need to, or our responsive technical support and design department will respond quickly and keep your material up to date.
We’re proud of our training manual and have put a lot of time into its development. Why would we switch?
- Don’t switch content, but improve your delivery and accountability ! By using our learning system, you can take your existing manual and quickly, easily and inexpensively use our tools to convert it into an online training course. Or if you would like, our technical team can convert your material into a digital format which will deliver to you the advantages of “anytime, anyplace, any pace training”. In addition, the experts at CourtesyTraining will help you to integrate the all important difference of quality, courteous service...skills which many of today’s employees are lacking.
If my employees aren’t sitting in front of me, how will I know they even took the training?
- With online training you can easily and effectively track your employees’ progress from start to finish. From your desktop, you can track time spent with the training materials, and track test performance as well as progress through your onsite training program. You can also easily identify strengths and weaknesses, and then reassign course material to address knowledge gaps.
Couldn’t I just buy a training video and use it over and over again?
- With the CourtesyTraining learning system, you can easily upload and stream your video content, You can also combine it with testing or other modes of presentation to keep training interactive, interesting and engaging.
Retaining good employees is a major challenge. We don’t want to spend too much on training when we might lose them in just a short period of time.
- Better training is linked to happier employees and greater employee retention. Being well trained leads to increased job satisfaction, feeling valued by the employer, higher sales and therefore higher income. Also, online training delivers excellent value for the investment. It is actually very economical because of the individualized delivery system.
- Additionally, Courtesy Training takes turnover out of the online training equation. Cost can be based on number of staff and accessed by new employees as turnover occurs.
I want my staff to really know my menu.
- Because e-training can be individualized and easily modified, it offers a very effective method of menu training which can include assessment and insures that the staff has actually learned and retained the material. Available game templates and other features make menu training faster and retention higher.
I think people learn better when they can see it done. So I’m not really sure about using a computer!
- Many people do learn better when they can see it done....and others learn better from reading written words, or from being able to review the material several times in succession. Utilizing e-training strengthens learning by introducing concepts which are then more readily identified and assimilated during onsite training. Additionally e-training can accommodate different learning styles with its utilization of video, interactive text, and immediate feedback.
Those who deliver good service seem to have an intangible quality. Why do you think you can train good servers?
- You have already hired the best you can find. However, many may still lack the knowledge and the skill to deliver service to meet your expectations. At CourtesyTraining, we believe that with the desire and the expectation, hospitality and exceptional service can be taught. Through example and explanation, the learner learns to assess the customer and deliver individualized, situationally appropriate service. CourtesyTraining programs are unique in that they introduce not only the correct behavior but also teach a variety of behavioral options, so that courteous behavior need never be stultified, but can be delivered with spontaneity and personal flair.
Hospitality is about hands on, not on line.
- Yes, it certainly is. That’s why your hands on time is so critical. Use online learning to optimize the quality of that critical, but limited time. Let your team members go online for basic orientation material, policies and procedures, and essential service and menu training. Use your onsite time to engage them with your culture, build the relationship and take them from good to great.
What makes CourtesyTraining different from other LMS providers?
- We distinguish ourselves by our involvement with the industry, our cost, ease of use, flexibility, support and hospitality content.
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